Shipping

NOTICE: Due to COVID-19 pandemic, shoppers may experience delayed deliveries as a result. PetFriend shop are working hard to deliver your orders and to ensure the safety of our teams. We thank you for your patience!

 

Orders are processed within 1-2 business days. Delivery takes 10-15 business days for most countries, 3-7 business days if product is available in your shipping region.

• Packages are trackable via your country's national shipping courier (USPS, Royal Post, Canada Post, etc.)
• We offer free standard shipping and worldwide delivery. (Check below for list of shipping countries) 

Tracking Numer

PetFriends team send tracking numbers via e-mail after your product is shipped.

Products can be shipped from various warehouses or fulfillment centers.

When you received a tracking number, please enter it here for more information.

Other Concerns? 

If you have entered wrong shipping addresses or billing information, please reply to the confirmation email that we send to you when completing a purchase.

Please check out our Frequently Asked Questions for more answers.

Alternatively, you can e-mail support@mypetfriendshop.com for any order problems or questions. 

Shipping Zone

We offer free standard shipping to the following countries:

Australia, Austria, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, South Korea, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States, Vietnam.

• If you do not see your country, please contact us for shipping availability